Personal contact is very important to us. That's why we don't have a call center- your call will be answered directly by our friendly, competent team. Included with your monthly fee is unlimited calls for training, software issues, or hardware issues during our normal business hours. After hours and weekend support is available for emergency issues.
We offer instant direct connection support to your PC so we can see what you see. This eliminates the need for you to explain your screen or issue, but rather you can show it to us. Because you use our servers we monitor the performance constantly to achieve maximum performance and in many cases we fix potential issues before they can even happen!
We also offer instant chat messaging on our server for those quick questions.