Implementation Services, Training, Support and Enhancements
Equinox Software Systems offers you professional
project management through the assignment of a team of technicians that manage each facet of
your computer system's implementation. You become a part of the team, led by a project
leader, who co-ordinates the process, serves as liaison throughout the
start up phase, and assures a successful implementation and transition.
1. Electronic File Conversion
Transferring information from the old system to the new system and assuring
its integrity once it gets there, is an important service offered at Equinox.
A programmer and a project leader work hand-in-hand to efficiently and
accurately convert as much data as possible. Our two pass approach allows
you to review converted data long before you actually move onto the new
computer for daily processing, giving you plenty of time for maintenance
or application of additional specifications.
2. Hardware and Communications Installation and Support
A system technician oversees hardware, telephone and communication gear
installation. Training and services for system managers on system utilities,
optimization and resource management are readily available.
3. Basic Implementation Training
The basic implementation training gets you up and running. We address
each of the basic application areas in a hands-on environment, giving you
the knowledge and practice you need to use our software successfully. Factors
such as company size, the diversity of your business, the proficiency of
your employees, and the existence of on-line branches influence your company
training needs. We design your specific training program with these factors
4. Optional Applications Training
When you need additional training, we offer specialized services on-site
or at a training
facility. If you have a very large operation, multiple branches, or
5. Customer Support
Providing quick and effective solutions to procedural and technical
questions is the goal of Equinox support team. Our telephone support center
employees are a team of specialists who can dial directly into your system
to diagnose and solve problems. Procedural support specialists answer questions
relating to the use of the Equinox product including how to perform a function
and clarification of methodologies. Equinox knows that it is necessary
for your staff to work after normal business hours. That is why our support
staff is always available for help. Equinox offers extended support services
to you after hours, on weekends, and most holidays.
6. Software Enhancement Program
Equinox Software has become the superior package it is because of Equinox's
commitment to constantly evaluate the system and to enhance it. Periodic
enhancements are available to all Equinox users. The enhancements are based
on your input as well as current industry trends and technological developments.
This program ensures that Equinox will continue to meet your changing needs.